Delivery and Postage
Item weights are calculated on the weight of the package. This should not be confused with the weight of the wools (shown as part of the details for wool items) as this is based on the minimum weight of the contents excluding any packaging. The total weight of a purchase (including any packaging) is shown on the final page of the checkout.
Postage weighing up to 1 Kg will be sent first class via Royal Mail. Heavier parcels will be sent via Parcel Force or by courier depending on area and postcode. Customers in Scotland and Northern Ireland will have a slightly different postage rate for parcels over 4 Kgs.
We will dispatch your goods within 1-3 working days of your order, if we are unable to meet this time scale we will contact you.
Pre-posted Order Cancellation
Any orders cancelled will be subjected to a handling charge of up to 10% of the order cost, this is to cover labour and material costs. If the order hasn’t been fully processed a nominal charge may be applied, the sooner an order is cancelled the smaller any possible admin charges will be.
Returns and cancellation
Any goods for return must be returned within 14 days of receipt. Any goods returned (due to customer error) shall be at the customer’s expense plus a 10% surcharge and any goods sent in place will carry a delivery charge. This does not affect your statutory rights. Goods returned due to our error will be returned at our expense.
We will refund your card within 24 hours if goods are returned fit for resale.
Any discrepancies between goods ordered and goods received must be brought to the attention of Camilla@knittingneedlelane.co.uk within 7 days of receiving goods.
Quality of Service
Every effort will be made to provide our customers with a first rate service. If you have any problems please contact us and we will try our best to assist you.
Making a Purchase
If after browsing through our on line shop you decide to make a purchase click on add to basket and when prompted enter quantity. This will then add them to your shopping basket. If you wish you may then return back to the shop to add more items. If you have finished select continue, you will then be presented with a details form – fill all of these details then press continue. Next you will be shown a final detail form with all of your purchases and P+P details, to purchase press continue, you will then be handed over to our card handler.
We can supply items which are not shown on our web site but may be current in our manufacturer’s ranges. If the items are not regular stock lines we may have to quote by whole packs.
We do not disclose customer information to third parties other than the transaction handler. Cookies are used on this web site, but are only to keep track of the contents of your shopping cart once you have selected an item. After payment has been processed no card or financial details are retained.
Contact us we would love to hear from you :
Knitting Needle Lane 41 Walpole Road,Cambridge,CB1 3TH 01223 561 865 Camilla@knittingneedlelane.co.uk